Infrastructure · Planned build
Accessible CRM technology
The CRM technology IAI builds under state engagement: real-time data entry with accessible form design, secure document storage, analytics dashboards, and export in nonproprietary formats. Section 508 conformant on Day 1.
Secure, accessible, exportable
Preview · Interactive mockup
Engagement dashboard
Section 508
WCAG 2.1 AA
Open TA requests
7
3-day avg turnaround
State teams active
42
+3 vs last quarter
Policy briefs delivered
18
This quarter
CoP members
846
+112 this quarter
Recent activity
- Maryland — Targeted TA request on ABLE match2 hours ago
- Virginia — Action plan finalized5 hours ago
- Ohio — Peer exchange requestyesterday
- Illinois — CoP discussion postyesterday
Security architecture
- Encryption at rest (AES-256) and in transit (TLS 1.3)
- Role-based access controls with audit logging
- PII handling architecture supporting prime contractor's Data Security Plan
- Federal breach reporting instrumentation (24-hour DOL notification requirement)
- MFA enforcement on all administrative access
- Automated backup with tested recovery procedures
Interoperability
- Export in common nonproprietary formats (CSV, JSON, XML)
- Compatible with DOL Microsoft Office 365 reporting workflows
- REST API for prime contractor integration
- Data flows to State Policy Tracker, CoP analytics, Action Plan wizard
- Automated quarterly reporting output
- Single sign-on with prime contractor's identity provider
Scope note. IAI delivers the technology and maintains it. The prime contractor operates the CRM day-to-day, authors the Data Security Plan, and handles substantive respondent communication. This preview shows the tooling; not the operational data.